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How to Understand Your Media for Strategic PR Success

Thursday, November 24th, 2011

Richard Edelman addressed the IPR about the future of PR earlier this month. I just wanted to share his summary of the way we can categorise media channels, and ultimately help us understand how to use them more effectively.

You can download the full transcript should you wish to here.

It includes great little quotes (which may or may not be his?) like:

Content is infinite but attention is finite.

He reveals four principles. The one I want to share with you distils and clarifies the increasingly fragmented and confusing world of media into four groups. Read it and your understanding of media will immediately be brought into sharp focus. And that can only be a good thing!?

Here goes:

Principle Three: Take Full Advantage of Democratized Media

In the digital era, news is everywhere. According to the Pew Research Center, nearly half of Americans say they get news from as many as six media platforms on a typical day.

Content is infinite … but attention is finite. More than ever before, stories need to be repeated … available where people are spending their time reading, watching and participating.

Our greatest challenge today is deciding where to begin telling a story.
There are four distinct, but related, types of media today:

  • mainstream
  • hybrid
  • social, and
  • owned

Imagine them as a four-leaf clover.

In the first leaf, mainstream, we have the traditional delivery vehicles of print or broadcast.

In the second leaf, hybrid, are the dot.com versions of traditional media and media that is born digital like the Huffington Post.

The third leaf, social, includes Facebook, Twitter feeds and YouTube channels.
The fourth leaf, owned, includes a brand or company’s websites and apps—vitally important because every company should be a media company.

Sitting in the middle of the clover is search, the new on-ramp to all forms of media, as well as content which fuels ―search rank.

And there are also new influencers, such as the 25,000 people who provide half the world’s tweets. They’re passionate, fast, and prolific, which makes their expertise and personal experience resonate globally.

Two quick examples of the media clover in action:

Xbox Kinect engaged with tech bloggers six months before launch, received strong feedback that prompted product improvements, and then went to mainstream and social media to promote launch events across the globe.

Ben and Jerry’s ice cream relied on a Facebook app to crowd-source a new flavor, and only then promoted it to blogs and mainstream media.

Richard concludes this section with my favourite focus on storytelling. Liberating times for PR practitioners smart enough to bin the bad old days of churn and blast out.

We must work to stimulate storytelling that creates motion across all of the different types of media. We must ensure that personal stories and ideas are part of our output and that high-quality content … infographics and short-form video … can be easily found and shared to enhance search results.

Social Media Fatigue and the Rise of Niche On-line Communities

Tuesday, August 9th, 2011

Google + I like. But I am yet to muster the energy or inclination to make a go of it.

I’m on Twitter, Facebook, LinkedIn, FourSquare, YouTube. I also contribute to various online forums including UK Business Forums and a football forum. Will the added benefit I receive from this new community be worth the time and effort?

I’d love to think so. I can see the valuable contribution the new interface offers. But, even with that in mind, I’m not sure.

Chris Brogan Writes:

One of the biggest pushbacks I hear from people when I talk about how wonderful I think Google+ will be for business professionals is that they’re tired. They’re tired of joining a new social network. They’re tired of going through the dance of re-adding their friends and connections on yet another platform. They’re tired of having to think up even more content for yet another platform, after having finally committed to Facebook or Twitter or wherever else.

via Social Media Fatigue.

The big selling point for any business to be involved in theses massive established social media sites is the sheer numbers involved.  You can ‘in theory’ reach billions of people with just one tweet right?  Of course not.

The reason this isn’t true is the finite amount of attention people have available in any given day. We prioritise our attention according to personal interests as opposed to  sucking in as many tweets, for example, as possible.

So, as a business do I master Google + and the thousands of new opportunities it may represent? Or do I seek out niche communties already available as groups on LinkedIn? Using hashtags on Twitter? And on Facebook pages?  Do I, perhaps set up my own content hub to generate information, curate content and engage in online dicsussions with a clearly defined actively-listening target group?

Several banks have chosen to focus their social media strategy on one section of their customer target base. Royal Bank of Scotland, one of our clients, has developed a niche on-line community called Keep Britain Biking to appeal to  motorcyclists in order to encourage customer interaction with their Devitt insurance brand. Barclays bank is using a niche community called 100 voices to appeal directly to students with the promise of a community that contains information “written by students, for students”.

via Niche communities and the future of social media in financial services |Social media agency London | FreshNetworks blog.

Google + is a massively relevant and significant opportunity for everyone online. But increasingly, I want communities that obviously reflect my passions and interests and those of my customers.  And I’ll sacrfice the big number in favour of a group of like-minded people who are actively listening to what we all say.  And an active community of people who introduce content that adds value to our conversation.

 

 

2012 UK Athletes – Seven Steps for Online Personal Branding Success

Tuesday, August 9th, 2011

2012 is an incredible opportunity for athletes to raise their profile. This advice could work for anyone looking to develop a personal brand as easily as possible and inexpensively.  However, if you’re an athlete this is the definitive 7 steps to enhance your on-line and off-line profile. Most of the following steps are FREE, or at worst inexpensive or use technology you will already have access to.

You don’t need me to tell you how important your public profile can be when it comes to acquiring new sponsors and keeping current ones happy.

This is your chance to take a lead. Build a community of people (friends, family, fans, sponsors,media) who care about your career and achievements. And make it as easy as possible for them to discover and share your news, opinions and achievements.

1. Claim Your Social Media Profiles.

Maximise your online social media presence by claiming profiles on key social media platforms. As a minimum that means Twitter, FourSquare, YouTube, and Facebook.

2. Set up Your Blog

Your blog should be the hub of your online profile-building activity.

The two highest profile and most integrated blogging platforms are Blogger and WordPress. (This blog is powered by WordPress). We recommend using them. A blog will give you a customisable web presence with the ability to upload photos, news, videos instantly.

Also consider downloading Windows Live Writer to your PC for blog-posting heaven.

And don’t forget there are hundreds of free extensions for your web browser, especially if you use Chrome and Firefox, which add social media and blogging functionality to make your life easier.

There are plenty of apps for your smartphone too. Speaking of which ..

3. Get a Smart Phone.

If you don’t already have a smart phone, get one. Download the corresponding applications to give you access to the social media channels you are listed on. Listen to relevant online conversations. And update regularly. Share your news, passion, and enthusiasm. Use your common sense when posting. You have common sense don’t you?! Engage with followers. Promote and thank sponsors.

4. Claim Your Splash Page.

No, not just for swimmers. A splash page is a one-page website which includes links to all your social media contact points. Consider this your personally-branded portal. A bit like an online calling card. The two best known splash page hosts are www.about.me and www.flavours.me. Whichever one is best is down to personal taste.

I set up these splash pages in minutes. You may prefer to take a little more time. They are free.

I even dedicated a athletics themed background picture (at the time of posting – I will be changing it Winking smile) just for you! I am sure you can do better!!

If you’re wondering which one is right for you there’s a useful comparison of Flavors and About here. http://techzulu.com/flavors-me-vs-about-me/

5. Claim your own dedicated URL (website name)

Ideally www.yourname.co.uk or www.yourname.com to make it as easy as possible for people to find you on Google, or intuitively for that matter. Perhaps consider www.yournameyourevent.com There are hundreds of web hosts that will register your website address.

Once you have a website URL you then have a choice.

You can commission a website designer to design you a bespoke website. Employ SEO teams to optimise your site for keywords and initiate a backlink campaign. Expect to pay anything from £200 to £5000 for a decent website. (If you already have that kind of money to spend you probably don’t need to worry too much about sponsorship or your online profile!)

OR, this is what I recommend:

Simply re-direct your website URL to your splash page (above). Redirections can be set up virtually instantaneously via your web hosts account settings page.

The advantages here are:

1. You will be in complete control of the content on your online presence. And you’ll be updating your news on social media websites where millions of people search, communicate, share and discuss daily.

2. The plan is that people will look for you, find you, then take their pick of the social media presences they wish to consult – and hopefully connect with you.

Share your website address widely in social media profiles and email signatures. And use the email name@yourwebsite.co.uk instead of the hotmail / gmail account you normally use.

If you become an international sporting megastar, then perhaps seek out a website developer at this stage.

6. Use consistent imagery.

We’re not talking about anything potentially expensive like brand-identity here. Simply a consistent quality image that prevails across all sites. We want to make you look professional and focussed.

Perhaps you have an action shot or a photo of you on the podium? Perfect!

Social media and splash pages allow degrees of personalisation with your own background and header images. Keep background, header images and avatars (small head and shoulders shots) CONSISTENT across all the website and platforms where you control the content.

7. Content.

So you’ve set everything up. What do you tweet and post about?

That’s a whole new guide I’m afraid. But, for now, go with what you are passionate about and care about.

You have a fascinating story to tell. Only a tiny percentage of people in the world will ever experience what you are about to go through. Share your emotions. Share the inside story behind highs especially. Write blogs; tweet updates; and shoot quick exclusive videos. Congratulate and engage with fans, fellow athletes. Listen first then comment. Be nice people online and good things will happen.

Further Reading

http://www.prguy.co.uk/2011/01/i-just-dont-get-twitter/

http://www.prguy.co.uk/2010/07/twitter-and-social-media-where-to-start/

http://www.prguy.co.uk/2010/09/top-5-ways-to-engage-with-journalists/

Good luck in 2012. If you have personal branding queries drop me line at richardATthebuzzfactory.co.uk. Or tweet me.

Leeds United Ban Twitter? They Should’ve Made it Compulsory!

Wednesday, July 20th, 2011

Can’t help thinking this is a really bad emotion-led ban by Grayson.

Leeds United manager Simon Grayson has banned his players from using Twitter.It comes after striker Davide Somma posted details about his knee injury on his Twitter account.The South African international broke the clubs rules on social networking by revealing that he would be out for five or six months.

via BBC Sport – Leeds United players banned from using Twitter.

 

At a time when players are as distant from fans as ever, Twitter offers a massive opportunity for fans to engage with their heroes.

In days gone by, you’d catch up with players after (sometimes before!) the match in the bar. You’d see them drink and eat shoulder to shoulder with the supporters. You’d feel a connection that they were just like you.

Massive salaries and rock star lifestyles have put paid to that.

Twitter  won’t change the disparity between fan and player. But if used effectively it can make a difference.

Banning players from using Twitter – and other social media sites now and in the future - is a massive error. It should be compulsory. Forward thinking football clubs should be given broad guidelines what they can and cannot say. And when they can say it.

Players should be rewarded for positive engagement with fans, showing the club in an open and responsive caring light. Players should demonstrate passion for the cause. Frustration at defeat and delight at victory.

I’m waiting for a professional football club to take the lead. Come on, make Twitter compulsory!