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How to Understand Your Media for Strategic PR Success

Thursday, November 24th, 2011

Richard Edelman addressed the IPR about the future of PR earlier this month. I just wanted to share his summary of the way we can categorise media channels, and ultimately help us understand how to use them more effectively.

You can download the full transcript should you wish to here.

It includes great little quotes (which may or may not be his?) like:

Content is infinite but attention is finite.

He reveals four principles. The one I want to share with you distils and clarifies the increasingly fragmented and confusing world of media into four groups. Read it and your understanding of media will immediately be brought into sharp focus. And that can only be a good thing!?

Here goes:

Principle Three: Take Full Advantage of Democratized Media

In the digital era, news is everywhere. According to the Pew Research Center, nearly half of Americans say they get news from as many as six media platforms on a typical day.

Content is infinite … but attention is finite. More than ever before, stories need to be repeated … available where people are spending their time reading, watching and participating.

Our greatest challenge today is deciding where to begin telling a story.
There are four distinct, but related, types of media today:

  • mainstream
  • hybrid
  • social, and
  • owned

Imagine them as a four-leaf clover.

In the first leaf, mainstream, we have the traditional delivery vehicles of print or broadcast.

In the second leaf, hybrid, are the dot.com versions of traditional media and media that is born digital like the Huffington Post.

The third leaf, social, includes Facebook, Twitter feeds and YouTube channels.
The fourth leaf, owned, includes a brand or company’s websites and apps—vitally important because every company should be a media company.

Sitting in the middle of the clover is search, the new on-ramp to all forms of media, as well as content which fuels ―search rank.

And there are also new influencers, such as the 25,000 people who provide half the world’s tweets. They’re passionate, fast, and prolific, which makes their expertise and personal experience resonate globally.

Two quick examples of the media clover in action:

Xbox Kinect engaged with tech bloggers six months before launch, received strong feedback that prompted product improvements, and then went to mainstream and social media to promote launch events across the globe.

Ben and Jerry’s ice cream relied on a Facebook app to crowd-source a new flavor, and only then promoted it to blogs and mainstream media.

Richard concludes this section with my favourite focus on storytelling. Liberating times for PR practitioners smart enough to bin the bad old days of churn and blast out.

We must work to stimulate storytelling that creates motion across all of the different types of media. We must ensure that personal stories and ideas are part of our output and that high-quality content … infographics and short-form video … can be easily found and shared to enhance search results.

How to Generate National News Coverage on a Budget

Thursday, October 6th, 2011

You can achieve national coverage on a budget

Good news. It’s not necessarily budget that will secure national coverage. Just a really good story. If you have one, or you and your PR advisor can conjure one up, then that’s part of the battle.

PR power and success is strongly linked to credibility and building up relationships over time too. So the more you do (and in this case spend) can increase your chances of national coverage.

Manage Expectations

If you restricted your budget to, say, one release you may well get national coverage. But you may not. No matter how compelling the story is. That’s the way the cookie crumbles. A PR advisor or agency should have a few tricks up their sleeve to increase the chances of coverage.

Is National Media Coverage the Holy Grail?

There is some good news. People often obsess about national coverage as the holy grail. And massive circulation media can make a difference. But in an increasingly fragmented media landscape, there might be smaller circulation magazines or online media and blogs that are read by people more likely to buy from you. Don’t dismiss them out of hand.

PR might not even be the smartest way to convert new customers! Most ethical PR people will be honest with you if this is the case.

Choosing PR Support

Draw up a shortlist of your favourite PR consultants. Offer each one a detailed brief (although the good PR guys will help to tease the key info from you) including what you want to achieve, budget, competitors, target audience. Most will give you a few creative responses, news angles, details of recent successes and a cost guide.

Pay on Results?

Some may offer you a pay-on-results service. It would never be my cup of tea but this might suit you. But make sure you cap it otherwise it can get out of hand. I have written press releases that generate one million pounds worth of coverage. And you wouldn’t want to be paying for that on results!!

Ultimately, you’ll probably need to go with your gut instinct. And enjoy the journey! Always remember, the PR process should be fun.

What is PR?

Wednesday, August 17th, 2011

Puzzled by PR? Mystified by media? Help is at hand!

A helpful way to begin an appreciation for the potential of well-executed public relations activity is by making a comparison with its marketing stable mate: advertising.

We all understand how advertising works – right? You agree a price for space or airtime and see or hear your advertisement exactly when and how you want it to appear.

PR works differently!

With PR you give up some of the control over how, when or – sometimes even – if your information appears.

However, the good news – in fact it’s great news – is that the equivalent value of the coverage achieved by just one well-crafted news release, media competition, reader offer or feature can comfortably run into thousands of pounds.

Especially if, in the case of a news release,  the same news is published by several different media titles, covered on radio or even on TV!

Not a bad return if you choose The Buzz Factory to send your next news release for just £275!

Consider this simple equation:

£275 advert = £275-worth of advertising space / airtime

£275 News Release = £0 – £1,000, £2,000, £3,000-worth of EDITORIAL space and – who knows – maybe more (A half page article appearing in just one 40,000 circulation regional paper is typically valued at more than £1500!)

Then there’s TV and radio, the web etc.

Make Word of Mouth Work Even Harder for your Business

The power of editorial information to influence your customers can often be greater because the information is perceived to have an impartial editorial endorsement.

It’s no secret that – in the marketing bag of tricks – PR is the closest weapon we’ve got to word of mouth.

And word of mouth is widely acknowledged as the most powerful sales tool at your disposal.

 

This is an explanation I wrote over 5 years ago. DO you think it still holds true?

MPs Using NOTW Phone Hacking for Self Publicity?

Friday, July 22nd, 2011

Do you get the feeling  that if one thing comes out of this never-ending phone hacking scandal, it’s that everyone’s as bad as each other?

This is a typical example. James Murdoch’s evidence in questioned and one of the first responses is for an MP to try and shoe-horn his name into the spotlight on the back of the story.

Labour MP Tom Watson says he will ask the police to investigate evidence given by News International chairman James Murdoch after it was called into question by two former executives.

Mr Murdoch told the culture committee he had not been “aware” of an email suggesting the practice went wider than a “rogue” News of the World reporter.

But ex-NoW editor Colin Myler and legal manager Tom Crone said they told him.

via BBC News – Labour MP to ask police to investigate James Murdoch.

Tom is undoubtedly as unimpressed as the rest of us with Murdoch’s perceived weaselling around the facts. Time will hopefully reveal the truth.

But, my perception – right or wrong – is that Tom spotted an opportunity for a bit of self publicity on the back of  this ongoing massive media story. Probably becasue he hasn’t got much of interest to say for himself at the moment?

It’s this desperate clamouring for attention that underpins so much of what is wrong with politics. Perhaps the media?

It’s standard tactics to promote clients on the back of other news stories. It’s ‘good’ PR. I’ve done it myself. Maybe I’m doing it now?!! But the more audiences realise the mechanics of  it all, there’s a real risk that we’ll see through – and tire – of those who persist in doing it.

MJB Laid Down the Gauntlet Today

Thursday, June 30th, 2011

I’m researching a book about PR at the moment. And asked for feedback on the from arguably the best online business forum in the UK (http://www.ukbusinessforums.co.uk) . I simply asked what one burning question about PR would you like answered?

And, MJB replied:

Mine would be ‘How to build a solid strong relationship with the best ‘go to’ journos in your target publications so that you become the go to person for them each and every time and they will always publish your pieces when you offer them’ Feel free to give the answer on here , now Just to show the book will be worth waiting for

So I thought I’d share my reply with you:

You actually have about 3 questions here. I’ll deal with them one at a time.

How to build a solid strong relationship

How do you build a strong relationship with anyone?

First you listen then you add value to the conversation with engaging information. And as with any relationship, the strongest ones take time and effort to build.

Relationships with journalists are no different.

Begin by reading what they write about and read their tweets. When you have something relevant and interesting to say to them, say it. Whether it’s on topic or otherwise.

PR people can’t get away with this one because we should know the answers already: But, why not drop the journalists you identify (see below) with a quick pick-your-brains email asking them what kind of news they’re generally interested in? And perhaps even what news/features they’re working on at the moment?

Let them know you are committed to giving them targeted exclusive info, and refuse to blast out news to any journalist with a pulse. What journalist wouldn’t take a shine to you for that?!

If you have current news to let them know about, make sure it is news. Biggest, best, most, first. Not just ‘another’. Ask the journalist if they think is might be something of interest in two sentences or less?

Track down features lists (sometimes published) so you can refer to features in the pipeline and ask informed questions. If they think you have gone to the trouble of at least reading what they write it’ll give you a head start. It’s amazing how many PR people don’t!

Engage. Engage. Engage.

… with the best ‘go to’ journos in your target publications

The ‘Go To’ journalists as far as your business is concerned will be the ones who influence your customers. So begin by talking to your customers (survey?) about the media they read, watch and listen to.

I use paid-for databases. But you can draw up a respectable hit list using free online services like www.mediauk.com and www.journalisted.com.

Also use news aggregation services like Google News and www.newsnow.co.uk to identify and monitor on a regular basis who is writing about your subject, about your competitors and what they are writing.

Often, but not always, online news will feature the name of the correspondent. Email addresses will follow a standard format for each publication. Journalisted.com is good for suggesting the possible email addresses.

… so that you become the go to person for them each and every time and they will always publish your pieces when you offer them’

This is PR lovey! No guarantees I’m afraid. No guarantees, if, what or when anyone publishes anything. The fact that your news is only ever published at the journalist’s discretion means it offers a level of endorsement that advertising cannot compete with. For guarantees you need to advertise. Winking smile

Increase your chances by following the advice above. Make sure your news is news not just bundled up sales schpiel. And understand that what interests you isn’t necessarily what interests journalists or your customers. And it’s what interests them that counts.

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Revealed: The 3 Reasons People Follow Brands on Social Media

Thursday, June 30th, 2011

There are only three reasons that more than 90% of people follow brands on Facebook or twitter.

Remember them to help you focus your social media efforts.

1. Because they are a current customer (23%-32%).

How are you promoting your social media presence to customers? As a matter of course we encourage and maintain address and contact details. But what about social media connections?

  • Links in email signatures
  • Links on the bottom of all online content (e.g. news items online). Embedding follow me and Facebook links.
  • QR codes linking to mobile-friendly webpage with social media links. Make them available for customers to scan when visiting your business. Print them on business cards? Perhaps a pop-up banner if you have the space?
  • Integrated Facebook page and twitter widgets on websites.

2. Interesting or Entertaining Content (18%-22%)

By comparison, service support or product news (usually the information most businesses fall over themselves to publish) accounts for less than 5% of the reasons people choose to follow. Customers don’t want to be preached at, they want to be entertained.

Spending time bombarding customers with information about your services is time wasted. They want information which entertains and adds value to the online and offline conversations they are already participating in.

The easiest way to do this it to keep it personal. Consider video, photographs and fun information and stories about the customers themselves.

3. Special Offers or Deals  (36% – 43%)

Remember to offer added value (not discounts!) and make them time sensitive. Also 70% of people have participated in brand sweepstakes or competitions online.

And with 97% of people have been influenced about purchasing decisions by interacting with a brand online, you’d be crazy not to take this information on board!

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This infographic is Via Mashable http://mashable.com/2011/06/30/why-people-follow-brands/

How Horrible Histories Teaches Us to Market Our Businesses

Tuesday, June 7th, 2011

Horrible Histories is a children’s TV program. And it is outstanding television.

From my own school days (Victorian era) I remember History being marginally less fun than having your toe nails pulled out one by one. Lots of dates. Very boring.

I have learned and remembered more of interest watching a handful of episodes of Horrible Histories – on the sofa with my daughters – than I can recall from my history education in total. My daughters love it. It’s still boring old history, but they (we!) can’t get enough of it.

Why is this?

The answer is simple. The information is presented in a way we actually want to receive it. It is not preached at me. And key messages are not advertised. It’s in a language that resonates with us.

Each scene engages me. It adds value to my day. (Because they are, for the most part, very entertaining and funny).

So what contrived marketing message have I conjured up on the back of this then?!

When you communicate what your business does, do you bombard people with unique selling points? Does your PowerPoint presentation preach about your services? Do you unswervingly steer the customer to your call to action? Buy! Buy! Buy!

OR do you actually engage with people? Do you consider the conversations that are already taking place amongst your customers old and new? Is the content you generate adding value to that conversation?

Enjoy this and you’ll see what I mean ..

Outstanding Children’s Television

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So, What Can We Learn From Bob Ross?

Friday, June 3rd, 2011

I used to love watching Bob Ross. I didn’t know why.

If you’re old enough, you may remember he hosted a ‘How to Paint’ show which always tended to be on around 11.30. It was the perfect end to the day. And, for me, the 30-minute programme would fly by.

I’ve included a clip which is typical Ross below.

He was so laid back he was almost horizontal. But incredibly talented in creating stunning art with the minimum of effort. It’s an endearing charismatic cocktail of skill and likeability!

In the clip below, talking about where to paint snow, Bob says:

“You gotta make a decision, where does it go? Maybe it comes all the way up here? We don’t know.”

Then he whispers, “Whatever you want! … Whatever!”

Snow finished, Bob moves on to a new feature.

“In my world I’m gonna have a big rock!” He says.

“In my world it lives right there. Look at that son of a gun! Mmmm! A big rock. Strong rock. Moves right on down.

“Where do we want him to go? Doesn’t matter. You just make a decision and put it in.”

I think what makes Bob such compelling viewing is the way, even if it is just in ‘his world’ he is master of all that he paints.

At the risk of getting over analytical about this, Bob lives in a very empowering world, often at complete odds with our obsessively-structured, fear-of-failure-fuelled existence.

Decisions seem ever so easy in Bob’s world.

His calm contentment in a world where the only failure was not to try something, “make a decision – whatever you want” was what made 30 minutes watching him happily painting such calming straightforward unadulterated pleasure.

So, if you’re faced with a decision today just think, what would Bob do right now?

He’d  say: “You just make a decision. Whatever YOU want! Whatever. Doesn’t matter. Doesn’t matter.”

Bob, you were a legend.

An Entirely New Form of Marketing

Tuesday, May 31st, 2011

Congratulations to Joanna Shields who was listed as numero uno in the Wired (excellent inspirational magazine) Top 100 Digital Influencers.

There’s a great quote from Joanna which, for me, sums up where anyone in marketing communications or PR should be coming from at the moment:

Shields is responsible for Facebook’s revenue growth and profitability in Europe, the Middle East and Africa. She works from the company’s 100-strong office near Carnaby Street in London and is excited about the “merging of the physical world with the digital world” – exemplified in the global launch of Facebook Places.

“It’s an always-on environment; how do you help brands communicate?” she says. “You need to figure how to encourage consumers who love your brand to amplify that message. It’s an entirely new form of marketing – it’s transformational.”

You can read more here: http://www.telegraph.co.uk/technology/news/8499528/WIREDs-top-100-the-top-20.html

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The Most Important Blog Post I Have Ever Written

Wednesday, May 25th, 2011

I’ve done it.

I’ve distilled 20 years of marketing, public relations and communication know how into just THREE key pillars, pearls if you will, of communication ‘wisdom’.

Apply them to your PR strategy (you do have a strategy don’t you?!) and watch reputation, customers and positive publicity swell beyond your wildest dreams!

Whether it’s press releases, media competitions, or simply talking to a prospective new customer, making a presentation or a phone call with the journalists – this is what I believe.

The more I’ve mulled it over, the more liberating it becomes.

Here goes.

1. Add Value to the Conversation

Whatever you say, whenever you say it, make it relevant and worthwhile.

Different conversations will require different information and content to add value. But whatever conversation you take part in, be it one-to-one conversation – or a news release hopefully read by thousands – whatever information you provide should add value. The more value the better.

Implicit in adding value is not interrupting the conversation, only adding value when permission is granted. Listen first, then, and only then, can you …

2. Say What You Think

I was trained in the PR game often adhering to exhaustive brand guidelines obsessed with corporate consistency. Whatever we communicated had to sing the company tune. Company quotes had to be approved and reapproved before journalists could see them – to ensure all key messages were included. And ultimately flogged to death.

But the problem is that people don’t buy from businesses because ‘they’re consistent’. But they will buy from businesses if they feel they have a personal connection. People buy from people. And the chances of me forming a relevant business relationship with a corporate automaton, by contrast, are very slim indeed.

Anyone who isn’t stupid can draw on there own innate regulatory brand guidelines – most people call them common sense.

Of course, brand guidelines have an important role to play in communications. But, above all, they shouldn’t restrict and shackle what we say. They should enthuse, empower and liberate.

Just like the internet is liberating us all. We can communicate whenever and however we wish to potentially thousands of people.

But will they listen?

If you’re telling people what ‘you think they want to hear’ (and this USED to be my advice to clients back in the day! Key messages etc.) they will ultimately switch off. Perhaps sooner than you’d think.

So, just say what you think. Be sincere. Engage with people. Listen and respond. And tell them what you think!!!

3. Share Your Passion (Enjoy!)

It’s much easier to enthuse others if you’re enthusiastic yourself.

Me? I just can’t get excited about Yellow Pages directory listings or, say, sending 10,000 emails out on the justification that 100 people reply – so it ‘washes its face’. (What are the 9,900 non-respondents perceiving about your business?!)

There are no excuses anymore to be this creatively bankrupt.

It’s time to show the world what you truly care about. Post a blog, reply on a forum, publish an eBook, film a 2-minute video, whatever it takes. Generate vibrant, free and sharable content content which communicates your business’s most important unique selling point: That’s YOU, YOUR STAFF and YOUR PASSION!

Generate vibrant, free and sharable content which ‘adds value to the conversation’. Generate vibrant, free and sharable content that ‘shows people what you think’.

Be confident in what you care about and have fun!

Further Reading? Anything by David Meerman Scott or Seth Godin.

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