Uncategorized

...now browsing by category

 

An Entirely New Form of Marketing

Tuesday, May 31st, 2011

Congratulations to Joanna Shields who was listed as numero uno in the Wired (excellent inspirational magazine) Top 100 Digital Influencers.

There’s a great quote from Joanna which, for me, sums up where anyone in marketing communications or PR should be coming from at the moment:

Shields is responsible for Facebook’s revenue growth and profitability in Europe, the Middle East and Africa. She works from the company’s 100-strong office near Carnaby Street in London and is excited about the “merging of the physical world with the digital world” – exemplified in the global launch of Facebook Places.

“It’s an always-on environment; how do you help brands communicate?” she says. “You need to figure how to encourage consumers who love your brand to amplify that message. It’s an entirely new form of marketing – it’s transformational.”

You can read more here: http://www.telegraph.co.uk/technology/news/8499528/WIREDs-top-100-the-top-20.html

If you enjoyed this post  follow me and say hi on Twitter. Http://www.twitter.com/richardglynn

The PR Solution for the Super Injunction Footballer.

Sunday, May 22nd, 2011

My question here is this. Has the alleged unfaithful footballer at the centre of the latest round of super injunction stories been badly advised by his legal team?

From the outside looking in it would appear that, at the very least, legal advisors have underestimated the new hierarchy of online communication and of the powers of social networking.

I’m assuming legal advisors were briefed by the married footballer or his entourage with the challenge of concealing his alleged indiscretions? I’m assuming someone wanted to keep the story out of the public eye.

But by attempting to conceal the news they have in fact transformed another story in a long line of footballers’ hedonistic misdemeanours into THE BIG story.

A story that will now run for several weeks – perhaps months – longer than it would without their intervention.

The perception (which after all is what does the real harm) is of a man squirming to obliterate information about his alleged infidelity from public consciousness. The subsequent determined – and expensive – legal activity fans the flames and prolongs it’s relevance as a ‘public interest’ story.

Everyone now wants to know who the footballer is. And trust me, everyone does know who the footballer is.

So where now for our poor found-out multi millionaire sports hero?

Well, it appears as though the legal advisors will continue to press for more justice against those deemed to have spread the alleged news.

Judges are now calling for more shackling of information on Twitter and others; effectively censoring online conversations which are as natural to billions of people throughout the world as a chat over the garden fence or in the pub. Are we going to censor those too I wonder?

It is simply barmy to expect there is any chance, even the slimmest, of changing the online networking habits of billions of people. It may be a new phenomenon, but you can never underestimate how entrenched online social networking is, and will continue to be.

To think that this footballer is making it his battle to censor online conversations beggars belief. Who has told him this would be a good idea?

He will now invest more money in prosecutions across the world, prolonging the story as a test case. Achieving what? Apart from continually reminding us about his alleged affair.

The legal profession are rallying round to call for – guess what – legislation. Legislation which will pave the way for more expensive law suits no doubt, on behalf of other clients who we will perceive as weaselling their way out of accepting, and being accountable for, the truth.

The PR Solution is Simple

The PR solution could not be simpler; much much less expensive; and, significantly more effective.

If you’re in the public eye, enjoying the trappings that go along with superstar status, yet still allegedly cheating on your wife. And you are found out? This is what to do:

  1. Take it on the chin. Grasp the nettle.
  2. Publically, and without melodrama, demonstrate remorse and humility.
  3. Show you are accountable for your actions instead of weaselling your way out of it by displacing the blame onto the media (or billions of online social network users if you prefer)
  4. In one brief to-the-point press announcement you can become human. Just the same of billions of us on the planet. Initially interesting perhaps. But very soon, simply as fallible as the rest of us. Making mistakes and trying to make up for them can quickly become dull. Because we all do it. And this is good news for anyone wanting people to forget bad news as quickly as possible.
  5. If it’s your style, in 6-months OK magazine will run a reconciliation photo shoot of you on a beach somewhere nice with the missus as you work through your personal issues. (Not my recommendation – but whatever floats your boat)

Much cheaper, I think than a million pound law suit?

The Charter for Genuine Communication

Thursday, March 3rd, 2011

Friends, what have we become?

I’ve just been offered unlimited press release distribution for an annual fee of $299. I can blast out my news mindlessly and frantically to zillions of disinterested people. Where do I sign?!!

Elsewhere on planet communication we’re seduced by the massive reach blasting out emails to millions of squillions of people at the click of a mouse. And if 0.0000002% read it, let alone reply it’s been ‘worth it’. Not forgetting ‘Dear colleague’ emails. And my personal favourite, the ‘We’re doing a survey about security in your area’ phone call.

We’re better than this aren’t we?

That’s why I’m launching a Charter for Genuine Communication. It’s time to get personal. Look people in the eyes and find out what’s important to them. And, if it adds value to the conversation, let them know what’s important to you too. Be open and sincere. Share passions. Be honest about what motivates you and your business. Be a real person not a corporate automaton blasting out schpiel and spin.

So here it is, and it couldn’t be simpler:

The Charter for Genuine Communication

  1. Actively listen. Communicate genuinely to discover what is important to a customer (could be a journalist in my case). Some call it a two-way conversation.
  2. Contribute to the conversation with information that adds value according to what is important to the person you are talking to.

I’m committing to it. Will you join me? Have I missed anything out?

Scary fact: Without a presence on YouTube you miss out on 30% of web searches!

Monday, January 31st, 2011

How would you like to try a quick experiment? Right mouse click on this link www.youtube.com, select ‘open in new tab’ and search for your business brand name in the search box at the top of the page.

What do you see?

Lots of videos? Or not much? If it’s not much .. should this be a concern?

OK, there are a couple of things you need to know.

1. 91.7% of all UK searches are on Google. That’s why so many smart business invest in adwords or, even more pertinently, invest time and budget in shrewd SEO strategies.

2. And, assuming we follow the US pattern, almost 30% (latest figures I could find were 2009 – it was, and is, rising) of the searches within those Google stats are on YouTube.

This is what you need to remember.

1. Google’s 90% search share IS NOT all the traffic from organic listings on the Google page itself. ⅓ of search figures included in Google search statistics are on YouTube.

2. That means that if you don’t have a presence on YouTube you are missing out on more than 30% of the searches you may believe you are visible to!

Over the last 12 months I’ve increasingly introduced videos into my client’s marketing mix.

Just look at these amazing results:

20,000 views for my client Poopsta in around 12 months: http://www.youtube.com/results?search_query=poopsta&aq=f
Over 12,000 views for Bowker BMW in Preston and Blackburn. http://www.youtube.com/user/BowkerBMW in 6 months.

So, how do we do it?

1. Produce the videos (of course!) See www.letsfilmit.co.uk
2. Embed in client websites.
3. Share in social media – Twitter, Facebook pages etc.
4. Share on forums that discuss the subject matter in the video.
5. Use links back from the YouTube description back to our client websites to assist with organic listing SEO.
6. Feature our videos as a video response to similar videos with high and current viewing activity on YouTube.

Not forgetting all the additional video benefits like ..

1. Immediacy of the message.  Why use 400 words when a video will do?
2. Powerful, flexible, convenient, brand visibility, personal, persuasive.
3. People do business with people (I could go on)
4. People accessing video on PCs, laptops and mobile phones (look out for 4G phones later in the year)


And, yes sorry, we are offering quality video at a crazily competitive price with our new service www.letsfilmit.co.uk.

As a point of comparison, Yell will produce you one 60 second video for £1100. Let’s Film It will produce TWO three minute videos for less than £900. Go figure!!

“I Just Don’t Get Twitter!’

Tuesday, January 18th, 2011

Had a couple of clients say this to me recently. So, what’s not to get?

Variously non-Twitter believers normally split into one of three groups.

  1. It’s rubbish! It’s all a bunch of people tweeting about how they’re on the toilet.
  2. It’s rubbish! I’ve frantically followed thousands of people but only 12 people have followed me back.
  3. It’s rubbish! I’ve tweeted 50 special offers this week and not one of them got a response.

A really useful analogy is thinking of Twitter as a massive networking opportunity.

If you went to an actual business networking event how would you behave?

Would you frantically hand out business cards in the vague hope that the more people you give them to, the more business you will win? (number 2) Or perhaps you’d systematically shout out at the top of your voice all the deals your business is offering at the moment? (number 3)

If you were smart you’d do neither. Because, people would take an instant dislike to you. And, just like business networking, Twitter is all about engagement.

Smart networkers introduce themselves, politely listen and add value to the conversation when appropriate. They communicate personally sharing their personal values, stories and interests. This wins them credibility, friends and ultimately business. It’s not rocket science. And neither is Twitter.

People I speak to get giddy about the opportunity to broadcast their message to millions of people on Twitter. They’re ultimately disappointed when they sadly discover that nobody cares about what their business does or sells!

Twitter is not a broadcast solution. It’s a two-way engagement and communication solution. The same way email puts you in touch with people. So can Twitter.

Why would you want Twitter? Why would you want an email address? It’s the same thing.

And don’t be seduced by the number of followers either. When I look at my followers I see a significant proportion are people who want to sell me something. 10 strong and engaged connections (i.e. people who are actively listening to what you have to say) are significantly more valuable than 1000 people who have followed you just because they want you to follow them back.

Connect

http://listorious.com

Listen – monitor the conversation about your business and sector.

http://www.socialmention.com/

www.twitter.com (upgraded featuring great listing, saved search and tweet search features – perfect for single accounts)

http://tweepsearch.com/

Monitor with a Great Twitter Clients – choose your favourite. (if you have more than one account)

Shared Minds (currently my favourite)

http://www.tweetdeck.com/

http://hootsuite.com/

Also take a look at:

http://disqus.com/

If you enjoyed this post  follow me and say hi on Twitter. Http://www.twitter.com/richardglynn

Iron Man Film and the Future of Communication?

Wednesday, January 5th, 2011

My secret indulgence this Christmas? I really enjoyed Iron Man film starring Robert Downey Jr on TV.

The main character Tony Stark is a likeable chap. Not least because he gets to play in the Iron Man suit for most of the film!

I reflected on what aspects of his personality made him so charismatic on the film. Why did I like him so much? For me, the key clues for me were in two press conference scenes.

In the first press conference …

Tony returns from being kidnapped to a heroes welcome. Disillusioned with the sales practices of his military weapons company, he resolves to cease trading until he discovers a better way to use his technology for the benefit of all mankind. (It is an American film after all!)

Before the press conference company directors cluster round him advising him to keep is powder dry. But Tony’s on a mission. He’s passionate about his new life focus. And goes ahead with his ‘cease trading’ announcement despite the advice. (Yes, Stark Industries share prices plummet as a consequence!!)

Press conference number 2

After all the Iron Man battling shenanigans the world’s press are suspicious of Tony’s role. Advisers insist, once again, he should say the bare minimum and keep his true identity a secret. Tony calmly nods in agreement before taking the microphone and announcing: “I am Iron Man!”

So what does this mean for public relations?

Probably that at the very least one Preston-based PR guy needs to improve his taste in films?!

Actually, I think it’s this: For years PR professionals have preached to clients to ‘tell people what they want and need to hear.” And “keep it on message.” The result, if we’re honest, is a rather grey mush of personality-lacking information milling around, disillusioning journalists and disengaging customers – because they know a prepared statement when they hear one.

To connect with customers we need spontaneity, passion and personality. They need to believe in what businesses really think. Not what they want customers to think.

Businesses should have faith in their ability to say the right thing at the right time WITHOUT always preparing a mental tick list of on-message statements.

Think of everyone in business you like and are drawn to. Who would you say has charisma? The majority will be the people who are best at communicating their passion for what they do.

Be like more like Tony Stark (NB I don’t mean wear an Iron Man suit and slaughter terrorists!) I mean: be yourself. Let customers know you. Tell people what you really think and believe in. What floats your boat?! Communicate your passion and personality. And  prepare for them to like you and buy from you because of it.

Have a good one.

Not forgetting this public relations agency in Lancashire! ;)

More than 50 Twitter Marketing Tips

Tuesday, January 4th, 2011

Following the success of the recent Facebook tips summary, it seemed only fair that Twitter enjoyed similar ‘tweetment’.

Happy New Year! And enjoy!

5 Top Twitter Video Marketing Strategies For Every Business

image

Top Twitter Marketing Tricks To Bring In Traffic

image

5 Top Twitter Marketing Tips For Beginners « All About SEO and More

image

Top 10 Twitter Marketing Tips for eCommerce

image

Top Twitter Marketing Tips to Bring In Traffic | Bright Internet …

image

Top Twitter Marketing Tips to Bring In Traffic | Jim Clary …

image

Twenty-One Top Twitter Tips – Forbes.com

image

Top Twitter Tips and Tricks

image

5 Top Twitter Marketing Tips For Beginners | Social Media …

image

Twitter Marketing Guide: Tips, Best Practices & More – Web …

image

Has Spin Killed Passion and Personality?

Tuesday, November 16th, 2010

We were right at the time of course, but any PR person who now fails to seek out spontaneous passion and personality in their clients for fear of veering ‘off message’ is giving seriously bad advice.

Let me explain.

Increasingly I’m using video with clients. It’s undeniably the ultimate form of communication to truly engage and enthuse clients and it will become increasingly influential.

In years gone by every film shot and word would have been poured over in weeks of planning meetings. Budget would be put aside for exhaustive editing and an extra from Corrie for that professional presenter quality.

I film interviews without scripts (I imagine I’m Louis Theroux!) . And I have faith in my clients’ product and service knowledge to deliver passionate information. (We can always edit out any incriminating info after all!!)

OK, they’re not all going to be the next Dermot O’Leary. But within a couple of minutes they quickly forget the camera. And the passion comes through.

Viewers excuse stutters and ‘errs’ but they are less forgiving when it comes to the lack of passion and personality those stilted scripted sales videos we’ve seen hundreds of. And they’re still being produced!

It’s now about content. Not high-end production and buzz-word filled scripts.

So now we must convince clients that the exact opposite of the advice we used to preach is true. It used to be that every aspect of the message was controlled in finite detail and where every quote was written and re-written before approval.

We have shackled clients with our spin and our on-message brand guidelines. Now is the time to set them free with a kiss of life for stories, personality and passion.

I’m puckering up now if anyone fancies one?! Mwah!

A Massive 155 (count them!) Facebook Marketing Tips

Tuesday, October 19th, 2010

Wow! A quick and hopefully indispensible summary to Facebook marketing all in seven quick and easy links. Enjoy!

10 Ways to Create a More Engaging Facebook Page

image

4 Facebook Myths and How to Overcome Them

image

21 Tips in this Ultimate Facebook Marketing Guide

image

The Facebook Marketing Toolbox: 100 Tools and Tips to Tap the Facebook Customer Base

image

8 Quick Tips to Develop a Facebook Marketing Strategy

image

7 Facebook Marketing Tips from the World’s Top Social Media Pros

image

Facebook Marketing Tips: 5 Tips to Make the Most of Your Fan Page

image

Top 5 Ways To Engage with Journalists

Monday, September 27th, 2010

Vast media databases and frantic press release email service has driven a massive wedge between journalists and PRs and marketers. Confession: In the dark days I was guilty too!  Blasting out a news release to 500 journalists in the hope that they stick. But the steady eroding in response rates tells you something has to change.

Blasting out is yesterday. The future is in understanding, genuine engagement and personalisation. Because guess what! Journalists are people too!

Here are my top 5.

1. The first one is easy. Personalise your emails. If you can’t send a Hi Dave, Hi Sarah email then don’t send it. It’s a no brainer. Think how you respond to an impersonalised email compared to one that’s addressed to you personally. Certainly NEVER CC the world in your emails.

2. Refer to previous article. Use a Google news search or the excellent journalisted to discover what really excites the journalist you’re targeting. Uncover articles which cover similar subject matter to the one in your press release. Say something like:

Hi Sarah, spotted your article on widgets. <insert the article title and link here> I have a story on widgets too.

3. Consider a personalised YouTube video. OK I’ve not tried this one myself. But I have heard of it working. This is where you shoot a short demonstration of your news and personalise the title of the video and content to match the journalist you’re targeting. The only weakness is if the journalist visits your YouTube channel and sees ten similarly scripted videos with a simple opening credits change – then they may question your sincerity!

4. Ask a question. I believe, in the first instance, a simple one or two-line email summarising the story followed by a ‘can I send you words and pics?’ is significantly more powerful in engaging with journalists than blasting out. Asking a question demands a response. Doesn’t mean you’ll get one! You may only get 10 or 15 responses. But they will be from journalists who are actively requesting your information. And the ones who are perhaps less interested will hopefully thank you for courteously not including them in the news release blast out.

5. The problem with email is that it pings into in boxes and interrupts people. Engage on Twitter. Seek out a mutual off-topic interests. Football perhaps? Whatever. Listen to conversations. Retweet. Ask questions back. Engage. Engage. Engage. Do not Harass. Harass! Harass!

And it’s worth reminding people of the most important rule of engagement. It’s well documented and this is a way NOT to engage which us why it didn’t make the list. Never ask a journalist if they got your press release. They will come back to you if they want anything.