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How to Understand Your Media for Strategic PR Success

Thursday, November 24th, 2011

Richard Edelman addressed the IPR about the future of PR earlier this month. I just wanted to share his summary of the way we can categorise media channels, and ultimately help us understand how to use them more effectively.

You can download the full transcript should you wish to here.

It includes great little quotes (which may or may not be his?) like:

Content is infinite but attention is finite.

He reveals four principles. The one I want to share with you distils and clarifies the increasingly fragmented and confusing world of media into four groups. Read it and your understanding of media will immediately be brought into sharp focus. And that can only be a good thing!?

Here goes:

Principle Three: Take Full Advantage of Democratized Media

In the digital era, news is everywhere. According to the Pew Research Center, nearly half of Americans say they get news from as many as six media platforms on a typical day.

Content is infinite … but attention is finite. More than ever before, stories need to be repeated … available where people are spending their time reading, watching and participating.

Our greatest challenge today is deciding where to begin telling a story.
There are four distinct, but related, types of media today:

  • mainstream
  • hybrid
  • social, and
  • owned

Imagine them as a four-leaf clover.

In the first leaf, mainstream, we have the traditional delivery vehicles of print or broadcast.

In the second leaf, hybrid, are the dot.com versions of traditional media and media that is born digital like the Huffington Post.

The third leaf, social, includes Facebook, Twitter feeds and YouTube channels.
The fourth leaf, owned, includes a brand or company’s websites and apps—vitally important because every company should be a media company.

Sitting in the middle of the clover is search, the new on-ramp to all forms of media, as well as content which fuels ―search rank.

And there are also new influencers, such as the 25,000 people who provide half the world’s tweets. They’re passionate, fast, and prolific, which makes their expertise and personal experience resonate globally.

Two quick examples of the media clover in action:

Xbox Kinect engaged with tech bloggers six months before launch, received strong feedback that prompted product improvements, and then went to mainstream and social media to promote launch events across the globe.

Ben and Jerry’s ice cream relied on a Facebook app to crowd-source a new flavor, and only then promoted it to blogs and mainstream media.

Richard concludes this section with my favourite focus on storytelling. Liberating times for PR practitioners smart enough to bin the bad old days of churn and blast out.

We must work to stimulate storytelling that creates motion across all of the different types of media. We must ensure that personal stories and ideas are part of our output and that high-quality content … infographics and short-form video … can be easily found and shared to enhance search results.

Grow and Monitor Your Media Target List With Google for FREE.

Thursday, September 1st, 2011

Just a few quick tips here for anyone staring at a blank piece of paper wondering where to find journalists to contact with your news about your product or service.

For businesses in the UK, http://www.mediauk.com and www.journalisted.com are the best places to start and revisit regularly. However Google has a portfolio of search services which can all be used to build up – and monitor – a targeted list of media contacts.

  1. Use the Google Blog search (http://www.google.co.uk/blogsearch) and search for competitors and sector key words to uncover bloggers currently writing about your sector.
  2. Don’t underestimate the power of Google’s general search either. Search: ‘<insert your keyword> magazine’ or ‘<insert your keyword> news’ and see what you get.
  3. Set up a Google Bookmark list www.google.com/bookmarks When you find a useful online media outlet add it to your list. There are some great browser add ons that will do this for you in a matter of clicks.
  4. Use Google reader http://www.google.com/reader/view/ to monitor RSS feeds from the magazines/blogs you track down. Organise them by subject / competitor etc.
  5. If you prefer (or as well) set up Google news search alerts http://www.google.com/alerts for competitors and keywords. If the blog / magzines / news are writing about them they should be writing about you too!!
  6. Here’s a clever trick. Include the names of, say, three publications you do know, in Google sets: http://labs.google.com/sets then search to reveal all the similar publications that Google can find. Mixed bag of results here – but occasionally very valuable.

What is PR?

Wednesday, August 17th, 2011

Puzzled by PR? Mystified by media? Help is at hand!

A helpful way to begin an appreciation for the potential of well-executed public relations activity is by making a comparison with its marketing stable mate: advertising.

We all understand how advertising works – right? You agree a price for space or airtime and see or hear your advertisement exactly when and how you want it to appear.

PR works differently!

With PR you give up some of the control over how, when or – sometimes even – if your information appears.

However, the good news – in fact it’s great news – is that the equivalent value of the coverage achieved by just one well-crafted news release, media competition, reader offer or feature can comfortably run into thousands of pounds.

Especially if, in the case of a news release,  the same news is published by several different media titles, covered on radio or even on TV!

Not a bad return if you choose The Buzz Factory to send your next news release for just £275!

Consider this simple equation:

£275 advert = £275-worth of advertising space / airtime

£275 News Release = £0 – £1,000, £2,000, £3,000-worth of EDITORIAL space and – who knows – maybe more (A half page article appearing in just one 40,000 circulation regional paper is typically valued at more than £1500!)

Then there’s TV and radio, the web etc.

Make Word of Mouth Work Even Harder for your Business

The power of editorial information to influence your customers can often be greater because the information is perceived to have an impartial editorial endorsement.

It’s no secret that – in the marketing bag of tricks – PR is the closest weapon we’ve got to word of mouth.

And word of mouth is widely acknowledged as the most powerful sales tool at your disposal.

 

This is an explanation I wrote over 5 years ago. DO you think it still holds true?

2012 UK Athletes – Seven Steps for Online Personal Branding Success

Tuesday, August 9th, 2011

2012 is an incredible opportunity for athletes to raise their profile. This advice could work for anyone looking to develop a personal brand as easily as possible and inexpensively.  However, if you’re an athlete this is the definitive 7 steps to enhance your on-line and off-line profile. Most of the following steps are FREE, or at worst inexpensive or use technology you will already have access to.

You don’t need me to tell you how important your public profile can be when it comes to acquiring new sponsors and keeping current ones happy.

This is your chance to take a lead. Build a community of people (friends, family, fans, sponsors,media) who care about your career and achievements. And make it as easy as possible for them to discover and share your news, opinions and achievements.

1. Claim Your Social Media Profiles.

Maximise your online social media presence by claiming profiles on key social media platforms. As a minimum that means Twitter, FourSquare, YouTube, and Facebook.

2. Set up Your Blog

Your blog should be the hub of your online profile-building activity.

The two highest profile and most integrated blogging platforms are Blogger and WordPress. (This blog is powered by WordPress). We recommend using them. A blog will give you a customisable web presence with the ability to upload photos, news, videos instantly.

Also consider downloading Windows Live Writer to your PC for blog-posting heaven.

And don’t forget there are hundreds of free extensions for your web browser, especially if you use Chrome and Firefox, which add social media and blogging functionality to make your life easier.

There are plenty of apps for your smartphone too. Speaking of which ..

3. Get a Smart Phone.

If you don’t already have a smart phone, get one. Download the corresponding applications to give you access to the social media channels you are listed on. Listen to relevant online conversations. And update regularly. Share your news, passion, and enthusiasm. Use your common sense when posting. You have common sense don’t you?! Engage with followers. Promote and thank sponsors.

4. Claim Your Splash Page.

No, not just for swimmers. A splash page is a one-page website which includes links to all your social media contact points. Consider this your personally-branded portal. A bit like an online calling card. The two best known splash page hosts are www.about.me and www.flavours.me. Whichever one is best is down to personal taste.

I set up these splash pages in minutes. You may prefer to take a little more time. They are free.

I even dedicated a athletics themed background picture (at the time of posting – I will be changing it Winking smile) just for you! I am sure you can do better!!

If you’re wondering which one is right for you there’s a useful comparison of Flavors and About here. http://techzulu.com/flavors-me-vs-about-me/

5. Claim your own dedicated URL (website name)

Ideally www.yourname.co.uk or www.yourname.com to make it as easy as possible for people to find you on Google, or intuitively for that matter. Perhaps consider www.yournameyourevent.com There are hundreds of web hosts that will register your website address.

Once you have a website URL you then have a choice.

You can commission a website designer to design you a bespoke website. Employ SEO teams to optimise your site for keywords and initiate a backlink campaign. Expect to pay anything from £200 to £5000 for a decent website. (If you already have that kind of money to spend you probably don’t need to worry too much about sponsorship or your online profile!)

OR, this is what I recommend:

Simply re-direct your website URL to your splash page (above). Redirections can be set up virtually instantaneously via your web hosts account settings page.

The advantages here are:

1. You will be in complete control of the content on your online presence. And you’ll be updating your news on social media websites where millions of people search, communicate, share and discuss daily.

2. The plan is that people will look for you, find you, then take their pick of the social media presences they wish to consult – and hopefully connect with you.

Share your website address widely in social media profiles and email signatures. And use the email name@yourwebsite.co.uk instead of the hotmail / gmail account you normally use.

If you become an international sporting megastar, then perhaps seek out a website developer at this stage.

6. Use consistent imagery.

We’re not talking about anything potentially expensive like brand-identity here. Simply a consistent quality image that prevails across all sites. We want to make you look professional and focussed.

Perhaps you have an action shot or a photo of you on the podium? Perfect!

Social media and splash pages allow degrees of personalisation with your own background and header images. Keep background, header images and avatars (small head and shoulders shots) CONSISTENT across all the website and platforms where you control the content.

7. Content.

So you’ve set everything up. What do you tweet and post about?

That’s a whole new guide I’m afraid. But, for now, go with what you are passionate about and care about.

You have a fascinating story to tell. Only a tiny percentage of people in the world will ever experience what you are about to go through. Share your emotions. Share the inside story behind highs especially. Write blogs; tweet updates; and shoot quick exclusive videos. Congratulate and engage with fans, fellow athletes. Listen first then comment. Be nice people online and good things will happen.

Further Reading

http://www.prguy.co.uk/2011/01/i-just-dont-get-twitter/

http://www.prguy.co.uk/2010/07/twitter-and-social-media-where-to-start/

http://www.prguy.co.uk/2010/09/top-5-ways-to-engage-with-journalists/

Good luck in 2012. If you have personal branding queries drop me line at richardATthebuzzfactory.co.uk. Or tweet me.

The Secret of Free Publicity Revealed

Wednesday, July 6th, 2011

I often get asked: How do you achieve free publicity?

I have never gone public on this until now.

The secret is this: Do nothing.

Assuming they haven’t got round to you yet, sooner or later journalists will hack your phone and publish your personal details in a national newspaper.

MJB Laid Down the Gauntlet Today

Thursday, June 30th, 2011

I’m researching a book about PR at the moment. And asked for feedback on the from arguably the best online business forum in the UK (http://www.ukbusinessforums.co.uk) . I simply asked what one burning question about PR would you like answered?

And, MJB replied:

Mine would be ‘How to build a solid strong relationship with the best ‘go to’ journos in your target publications so that you become the go to person for them each and every time and they will always publish your pieces when you offer them’ Feel free to give the answer on here , now Just to show the book will be worth waiting for

So I thought I’d share my reply with you:

You actually have about 3 questions here. I’ll deal with them one at a time.

How to build a solid strong relationship

How do you build a strong relationship with anyone?

First you listen then you add value to the conversation with engaging information. And as with any relationship, the strongest ones take time and effort to build.

Relationships with journalists are no different.

Begin by reading what they write about and read their tweets. When you have something relevant and interesting to say to them, say it. Whether it’s on topic or otherwise.

PR people can’t get away with this one because we should know the answers already: But, why not drop the journalists you identify (see below) with a quick pick-your-brains email asking them what kind of news they’re generally interested in? And perhaps even what news/features they’re working on at the moment?

Let them know you are committed to giving them targeted exclusive info, and refuse to blast out news to any journalist with a pulse. What journalist wouldn’t take a shine to you for that?!

If you have current news to let them know about, make sure it is news. Biggest, best, most, first. Not just ‘another’. Ask the journalist if they think is might be something of interest in two sentences or less?

Track down features lists (sometimes published) so you can refer to features in the pipeline and ask informed questions. If they think you have gone to the trouble of at least reading what they write it’ll give you a head start. It’s amazing how many PR people don’t!

Engage. Engage. Engage.

… with the best ‘go to’ journos in your target publications

The ‘Go To’ journalists as far as your business is concerned will be the ones who influence your customers. So begin by talking to your customers (survey?) about the media they read, watch and listen to.

I use paid-for databases. But you can draw up a respectable hit list using free online services like www.mediauk.com and www.journalisted.com.

Also use news aggregation services like Google News and www.newsnow.co.uk to identify and monitor on a regular basis who is writing about your subject, about your competitors and what they are writing.

Often, but not always, online news will feature the name of the correspondent. Email addresses will follow a standard format for each publication. Journalisted.com is good for suggesting the possible email addresses.

… so that you become the go to person for them each and every time and they will always publish your pieces when you offer them’

This is PR lovey! No guarantees I’m afraid. No guarantees, if, what or when anyone publishes anything. The fact that your news is only ever published at the journalist’s discretion means it offers a level of endorsement that advertising cannot compete with. For guarantees you need to advertise. Winking smile

Increase your chances by following the advice above. Make sure your news is news not just bundled up sales schpiel. And understand that what interests you isn’t necessarily what interests journalists or your customers. And it’s what interests them that counts.

If you enjoyed this post  follow me and say hi on Twitter. Http://www.twitter.com/richardglynn

Revealed: The 3 Reasons People Follow Brands on Social Media

Thursday, June 30th, 2011

There are only three reasons that more than 90% of people follow brands on Facebook or twitter.

Remember them to help you focus your social media efforts.

1. Because they are a current customer (23%-32%).

How are you promoting your social media presence to customers? As a matter of course we encourage and maintain address and contact details. But what about social media connections?

  • Links in email signatures
  • Links on the bottom of all online content (e.g. news items online). Embedding follow me and Facebook links.
  • QR codes linking to mobile-friendly webpage with social media links. Make them available for customers to scan when visiting your business. Print them on business cards? Perhaps a pop-up banner if you have the space?
  • Integrated Facebook page and twitter widgets on websites.

2. Interesting or Entertaining Content (18%-22%)

By comparison, service support or product news (usually the information most businesses fall over themselves to publish) accounts for less than 5% of the reasons people choose to follow. Customers don’t want to be preached at, they want to be entertained.

Spending time bombarding customers with information about your services is time wasted. They want information which entertains and adds value to the online and offline conversations they are already participating in.

The easiest way to do this it to keep it personal. Consider video, photographs and fun information and stories about the customers themselves.

3. Special Offers or Deals  (36% – 43%)

Remember to offer added value (not discounts!) and make them time sensitive. Also 70% of people have participated in brand sweepstakes or competitions online.

And with 97% of people have been influenced about purchasing decisions by interacting with a brand online, you’d be crazy not to take this information on board!

If you enjoyed this post  follow me and say hi on Twitter. Http://www.twitter.com/richardglynn

This infographic is Via Mashable http://mashable.com/2011/06/30/why-people-follow-brands/

So, What Can We Learn From Bob Ross?

Friday, June 3rd, 2011

I used to love watching Bob Ross. I didn’t know why.

If you’re old enough, you may remember he hosted a ‘How to Paint’ show which always tended to be on around 11.30. It was the perfect end to the day. And, for me, the 30-minute programme would fly by.

I’ve included a clip which is typical Ross below.

He was so laid back he was almost horizontal. But incredibly talented in creating stunning art with the minimum of effort. It’s an endearing charismatic cocktail of skill and likeability!

In the clip below, talking about where to paint snow, Bob says:

“You gotta make a decision, where does it go? Maybe it comes all the way up here? We don’t know.”

Then he whispers, “Whatever you want! … Whatever!”

Snow finished, Bob moves on to a new feature.

“In my world I’m gonna have a big rock!” He says.

“In my world it lives right there. Look at that son of a gun! Mmmm! A big rock. Strong rock. Moves right on down.

“Where do we want him to go? Doesn’t matter. You just make a decision and put it in.”

I think what makes Bob such compelling viewing is the way, even if it is just in ‘his world’ he is master of all that he paints.

At the risk of getting over analytical about this, Bob lives in a very empowering world, often at complete odds with our obsessively-structured, fear-of-failure-fuelled existence.

Decisions seem ever so easy in Bob’s world.

His calm contentment in a world where the only failure was not to try something, “make a decision – whatever you want” was what made 30 minutes watching him happily painting such calming straightforward unadulterated pleasure.

So, if you’re faced with a decision today just think, what would Bob do right now?

He’d  say: “You just make a decision. Whatever YOU want! Whatever. Doesn’t matter. Doesn’t matter.”

Bob, you were a legend.

An Entirely New Form of Marketing

Tuesday, May 31st, 2011

Congratulations to Joanna Shields who was listed as numero uno in the Wired (excellent inspirational magazine) Top 100 Digital Influencers.

There’s a great quote from Joanna which, for me, sums up where anyone in marketing communications or PR should be coming from at the moment:

Shields is responsible for Facebook’s revenue growth and profitability in Europe, the Middle East and Africa. She works from the company’s 100-strong office near Carnaby Street in London and is excited about the “merging of the physical world with the digital world” – exemplified in the global launch of Facebook Places.

“It’s an always-on environment; how do you help brands communicate?” she says. “You need to figure how to encourage consumers who love your brand to amplify that message. It’s an entirely new form of marketing – it’s transformational.”

You can read more here: http://www.telegraph.co.uk/technology/news/8499528/WIREDs-top-100-the-top-20.html

If you enjoyed this post  follow me and say hi on Twitter. Http://www.twitter.com/richardglynn

The Most Important Blog Post I Have Ever Written

Wednesday, May 25th, 2011

I’ve done it.

I’ve distilled 20 years of marketing, public relations and communication know how into just THREE key pillars, pearls if you will, of communication ‘wisdom’.

Apply them to your PR strategy (you do have a strategy don’t you?!) and watch reputation, customers and positive publicity swell beyond your wildest dreams!

Whether it’s press releases, media competitions, or simply talking to a prospective new customer, making a presentation or a phone call with the journalists – this is what I believe.

The more I’ve mulled it over, the more liberating it becomes.

Here goes.

1. Add Value to the Conversation

Whatever you say, whenever you say it, make it relevant and worthwhile.

Different conversations will require different information and content to add value. But whatever conversation you take part in, be it one-to-one conversation – or a news release hopefully read by thousands – whatever information you provide should add value. The more value the better.

Implicit in adding value is not interrupting the conversation, only adding value when permission is granted. Listen first, then, and only then, can you …

2. Say What You Think

I was trained in the PR game often adhering to exhaustive brand guidelines obsessed with corporate consistency. Whatever we communicated had to sing the company tune. Company quotes had to be approved and reapproved before journalists could see them – to ensure all key messages were included. And ultimately flogged to death.

But the problem is that people don’t buy from businesses because ‘they’re consistent’. But they will buy from businesses if they feel they have a personal connection. People buy from people. And the chances of me forming a relevant business relationship with a corporate automaton, by contrast, are very slim indeed.

Anyone who isn’t stupid can draw on there own innate regulatory brand guidelines – most people call them common sense.

Of course, brand guidelines have an important role to play in communications. But, above all, they shouldn’t restrict and shackle what we say. They should enthuse, empower and liberate.

Just like the internet is liberating us all. We can communicate whenever and however we wish to potentially thousands of people.

But will they listen?

If you’re telling people what ‘you think they want to hear’ (and this USED to be my advice to clients back in the day! Key messages etc.) they will ultimately switch off. Perhaps sooner than you’d think.

So, just say what you think. Be sincere. Engage with people. Listen and respond. And tell them what you think!!!

3. Share Your Passion (Enjoy!)

It’s much easier to enthuse others if you’re enthusiastic yourself.

Me? I just can’t get excited about Yellow Pages directory listings or, say, sending 10,000 emails out on the justification that 100 people reply – so it ‘washes its face’. (What are the 9,900 non-respondents perceiving about your business?!)

There are no excuses anymore to be this creatively bankrupt.

It’s time to show the world what you truly care about. Post a blog, reply on a forum, publish an eBook, film a 2-minute video, whatever it takes. Generate vibrant, free and sharable content content which communicates your business’s most important unique selling point: That’s YOU, YOUR STAFF and YOUR PASSION!

Generate vibrant, free and sharable content which ‘adds value to the conversation’. Generate vibrant, free and sharable content that ‘shows people what you think’.

Be confident in what you care about and have fun!

Further Reading? Anything by David Meerman Scott or Seth Godin.

If you enjoyed this post  follow me and say hi on Twitter. Http://www.twitter.com/richardglynn